The Solstar500 is equipped with two US standard 110-120V AC outlets that draw under 500W of power, 2 Type-A USB ports, and other accessories.
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⚡️ Solstar500 Power Station – FAQs
1. Q: What can the Solstar500 power?
A: The Solstar500 can run devices up to 500 watts, including laptops, CPAP machines, TVs, mini fridges, power tools, drones, fans, and small kitchen appliances like blenders or coffee makers.
2. Q: How long will it run my device?
A: Use this formula: 512Wh ÷ Device Wattage = Approximate Hours. Example: A 100W device will run for about 5 hours.
3. Q: Can the Solstar500 power a refrigerator?
A: Yes! It can power mini fridges and some energy-efficient standard refrigerators for a few hours, depending on their wattage and power cycles.
4. Q: How do I recharge the Solstar500?
A: You can recharge it via an AC wall outlet (5–6 hours), a compatible solar panel (6–10 hours in full sunlight), or your car’s 12V outlet (7–9 hours).
5. Q: Can I charge the Solstar500 and use it at the same time?
A: Yes, the Solstar500 supports pass-through charging, allowing you to power devices while the unit recharges.
6. Q: How many devices can I power at once?
A: Multiple! It includes AC, DC, and USB ports so you can power or charge several devices simultaneously, as long as the combined load stays under 500 watts.
7. Q: Does it support solar charging?
A: Definitely. It’s compatible with most 100W–200W solar panels using an MC4 to DC adapter (sold separately). Great for off-grid use.
8. Q: Is the Solstar500 safe for sensitive electronics?
A: Yes. It features a pure sine wave inverter, which is safe for sensitive devices like laptops, medical equipment, and TVs.
9. Q: Can I take it on an airplane?
A: No. The Solstar500 exceeds the TSA's lithium battery limit for air travel. It's perfect for road trips, camping, and home backup, but not for flights.
10. Q: Is there a display or app for monitoring power usage?
A: Yes, the Solstar500 includes a LED display showing battery percentage, input/output wattage, and charging status. (Optional IoT add-on with mobile app coming soon.)
Welcome to SolstarTek, LLC
These terms and conditions outline the rules and regulations for the use of SolstarTek, LLC's Website.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Solstartek, LLC's website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
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Redistribute content from SolstarTek, LLC (unless content is specifically made for redistribution).
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyper-link outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
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Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
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1. Can I contact customer service?
Yes, you can contact our customer service at support@solstartek.com with any questions or concerns you may have. Our team typically responds within 24hrs.
2. Where can I find the specifications of a particular product?
All the products of Solstartek are listed on each product page. You can also read in detail the specs section for product specification. However, if you can’t find the information you are looking for, email us at support@solstartek.com.
3. What Can I find in the shop section?
You can find the Solstar300, bundled kits, cables, and add-ons on our shop section.
4. Do I need to sign up for Paypal to purchase items from Solstartek?
No, you do not need to sign up with Paypal to make purchases from Solstartek. Follow the "Pay with Debit" or Credit card option during checkout.
5. How does shipping works?
Once you place the order, the shipping process starts. You will recive conformation and a tracking number via email. Once it is processed, the order will be shipped to your entered address.
6. What payment methods does Solstartek accept?
We accept PayPal, Visa, and MasterCard
7. Can I track my order?
Your account will be updated once your order has shipped, and you will receive an email with shipment and tracking information. You can then either click on the link in your email or go to the website. The product tracking is available 24 hours.
8. Can I modify my order once it has been placed?
You can modify your order soon after you have placed it. If you delayed for a day or more, we are unable to change your order once it has been placed. Therefore, if you need to change an order, you must either cancel it or receive it as is.
9. Can my order be shipped to an address outside of the United States?
Currently, we only ship to the United States only.
10. Can I pick up my order from the retail store?
Currently, we do not offer a will-call service. The items purchased via Solstartek are shipped to the physical address located in the United States.
11. Do you offer a repairing service?
Yes, we offer a free repair service for the first 90 days. A 1 year warranty must be purchased to receive free repair for the fiscal year starting from date of purchase. We do our best to find a solution to any broken or damaged item. For any particular questions, please get in touch with us at support@solstartek.com.
12. What is the turnaround time for the items with a warranty?
The turnaround times for items vary from item to item. The most accurate estimate is included in the warranty claim confirmation email.
13. I am missing a small component of the purchased item; what should I need to do?
You need to send us the photo of your purchased item and a small description of the missing part. We will find the best possible solution to deliver you the missing part as soon as possible.
14. Can I exchange my purchased items?
We do not have an exchange process. However, if your purchased item is faulty, we do provide the exchange option.
15. How can I return an item from my recent purchase?
Please visit the return policy page for detailed guidance.
Please follow these steps to process your return:
1) For returns and warranty services contact our support team at support@solstartek.com
2) Our support team will determine what further action is required. We will provide you with a prepaid return shipping label. We will also provide instructions on how to properly package the product to return it safely. Please follow the proper shipping instructions. It is vital that you do so. Proof of purchase is required to return any product listed on www.solstartek.com
3) We will process your return or warranty
FOR RETURNS
To receive a full refund all items must be in their original packaging, unopened, and returned within 90 days. If the item is faulty you are eligible for a full refund or free repair if you return the item within 90 days. We do not accept returns sold by third parties. You will be notified once your items have been received and your refund has been processed.
FOR WARRANTY
If you purchased a 1 year warranty you are eligible for a full refund within 1 calender year. You are also eligible for our free repair service for the fiscal calender year starting from your purchase date.
We will process your return and issue you a refund or replacement within 5-7 business days after receipt of product.
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Find replacement cables, the solstar+, lights, and extensions to maximize the power of your generator in every way possible.
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Get two SOLSTAR500s at a special price. Each package comes with a standard set of accessories and two 50 Watt solar panels.
Need more power? Seemlessly connect this device to your unit for double the capacity!
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