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Welcome to SolstarTek, LLC
These terms and conditions outline the rules and regulations for the use of SolstarTek, LLC's Website.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Solstartek, LLC's website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
LicenseUnless otherwise stated, SolstarTek, LLC and/or it's licensors own the intellectual property rights for all material on SolstarTek, LLC. All intellectual property rights are reserved. You may view and/or print pages from www.solstartek.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Redistribute content from SolstarTek, LLC (unless content is specifically made for redistribution).
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyper-link outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to support@solstartek.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyper-link to our Web site as follows:
No use of SolstarTek, LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.
IframesWithout prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of RightsWe reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our websiteIf you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
Content LiabilityWe shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
DisclaimerTo the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
SolstarTek, LLC operates the www.solstartek.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the solstartek website.
If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.solstartek.com, unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.
Log Data
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services;or
To assist us in analyzing how our Service is used.
We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
1. Can I contact customer service?
Yes, you can contact our customer service at support@solstartek.com with any questions or concerns you may have. Our team typically responds within 24hrs.
2. Where can I find the specifications of a particular product?
All the products of Solstartek are listed on each product page. You can also read in detail the specs section for product specification. However, if you can’t find the information you are looking for, email us at support@solstartek.com.
3. What Can I find in the shop section?
You can find the Solstar300, bundled kits, cables, and add-ons on our shop section.
4. Do I need to sign up for Paypal to purchase items from Solstartek?
No, you do not need to sign up with Paypal to make purchases from Solstartek. Follow the "Pay with Debit" or Credit card option during checkout.
5. How does shipping works?
Once you place the order, the shipping process starts. You will recive conformation and a tracking number via email. Once it is processed, the order will be shipped to your entered address.
6. What payment methods does Solstartek accept?
We accept PayPal, Visa, and MasterCard
7. Can I track my order?
Your account will be updated once your order has shipped, and you will receive an email with shipment and tracking information. You can then either click on the link in your email or go to the website. The product tracking is available 24 hours.
8. Can I modify my order once it has been placed?
You can modify your order soon after you have placed it. If you delayed for a day or more, we are unable to change your order once it has been placed. Therefore, if you need to change an order, you must either cancel it or receive it as is.
9. Can my order be shipped to an address outside of the United States?
Currently, we only ship to the United States only.
10. Can I pick up my order from the retail store?
Currently, we do not offer a will-call service. The items purchased via Solstartek are shipped to the physical address located in the United States.
11. Do you offer a repairing service?
Yes, we offer a free repair service for the first 90 days. A 1 year warranty must be purchased to receive free repair for the fiscal year starting from date of purchase. We do our best to find a solution to any broken or damaged item. For any particular questions, please get in touch with us at support@solstartek.com.
12. What is the turnaround time for the items with a warranty?
The turnaround times for items vary from item to item. The most accurate estimate is included in the warranty claim confirmation email.
13. I am missing a small component of the purchased item; what should I need to do?
You need to send us the photo of your purchased item and a small description of the missing part. We will find the best possible solution to deliver you the missing part as soon as possible.
14. Can I exchange my purchased items?
We do not have an exchange process. However, if your purchased item is faulty, we do provide the exchange option.
15. How can I return an item from my recent purchase?
Please visit the return policy page for detailed guidance.
Please follow these steps to process your return:
1) For returns and warranty services contact our support team at support@solstartek.com
2) Our support team will determine what further action is required. We will provide you with a prepaid return shipping label. We will also provide instructions on how to properly package the product to return it safely. Please follow the proper shipping instructions. It is vital that you do so. Proof of purchase is required to return any product listed on www.solstartek.com
3) We will process your return or warranty
FOR RETURNS
To receive a full refund all items must be in their original packaging, unopened, and returned within 90 days. If the item is faulty you are eligible for a full refund or free repair if you return the item within 90 days. We do not accept returns sold by third parties. You will be notified once your items have been received and your refund has been processed.
FOR WARRANTY
If you purchased a 1 year warranty you are eligible for a full refund within 1 calender year. You are also eligible for our free repair service for the fiscal calender year starting from your purchase date.
We will process your return and issue you a refund or replacement within 5-7 business days after receipt of product.
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